Work │ 01. Various — UX Research & Product Design
Delivering B2B/B2C State-of-the Art SaaS Products, Websites, Apps and Tools
Client
AMEX (In-house), Brand Advocate (Digital Agency), CAPCO (Management Consultancy), Dealogic (In-house) HSBC (Contract In-house), Urban Feedback amongst others
Focus
UX Research, Strategy and UX-UI Design
Award-winning, hands-on, global UX research, strategy, information architecture and UX-UI design
UX Strategy, Research, IA, UX-UI Design, Workshop Facilitation, Prototyping, Development, AI Website & Software Design, Design Systems and Design Governance.
Highlights as …
Head of Design/UX, Director of UX Research & Design, Innovation & Design Lead, Principal Designer, Lead Experience Architect, Lead Information Architect, Lead Product (UX-UI) Designer, Lead Interactive & Visual Designer, Senior Interaction Designer
-
Leadership
Championed user experience and ensured design played a leading role accelerating business growth and generating opportunities for innovation.
-
People
Built strong and collaborative relationships with C-suite, senior leaders, VPs, product management and teams to ensure buy-in and successful outcomes.
-
Direction
Established numerous strategies, and facilitated 100+ design thinking-led sprint workshops at HSBC and Capco, amongst others.
-
Omni-channel
Successfully designed and delivered multiple award-winning omni-channel platform and product experiences in B2B/B2C contexts.
-
Mobile
Strong native and responsive mobile expertise. Led the strategy and design for the Star Alliance Navigator Mobile App, listed by iTunes as app of the week, and a top three travel app in 71 countries.
-
Scale
Worked at different levels of scale and complexity: BP (160 websites), Barclays (global intranet), BA (navigation), Channel 4 (news), IBM (brand), Orange (strategy), HSBC (platform & 20+ apps), RSA (omni-channel), Tate Gallery (audit), Tesco (home page) ++.
The examples of work have been selected to provide a snapshot of my portfolio. Due to client and employer confidentiality issues, some of the examples may be limited in detail and I can only provide a specific number of examples. However, I would be available to share my case studies and other samples of my work in more detail in a meeting or a portfolio showcase context if this would be of interest.