Work │ 06. Various — Design Leadership & Scaling Design

Leadership and Capability Development for Start-ups, Growing Brands and Enterprise Orgs

Client
AMEX (In-house), Brand Advocate (Digital Agency), CAPCO (Management Consultancy), Dealogic (In-house) HSBC (Contract In-house)

Focus
Building Teams from Scratch, Scaling Existing Teams, UX Team of One

Building, leading and developing high-impact teams in B2B/B2C contexts for start-ups, scale-ups, global brands including FTSE/Fortune 100 companies in Asia, Europe, the UK, and the USA

Innovation and Design Leadership, Vision, Strategy, UX Research, Design, Workshop Facilitation, Prototyping, Operations, Recruitment, Competency Development, Team Building, Training, Coaching and Mentorship

“UX design is a lot more than the aesthetics of a product, a visual or a user interface.

It’s a relentless focus on user needs, pain-points, behavioural patterns and goals, embracing the power of fusing strategy, customer centricity, with design to humanise technology and bring equitable, purposeful, inclusive and sustainable high value outcomes for businesses and people”

  • Excellence

    Delivering outstanding work whilst partnering with stakeholders at all levels to maximise impact.

  • Leadership

    Building inclusive, creative and motivated teams. Mentoring across all levels to develop, grow and excel individuals and teams.

  • Direction

    Translating user insights and business goals into the appropriate vision, strategy, principles and action plans.

  • Organisation

    Developing the structure for the design capability to meet the evolving needs of the organisation.

  • Scale

    Managing growth, optimising for scale, focussing on strategic and pragmatic considerations.

  • Innovation

    Driving Innovation initiatives, embedding human-centred approaches, influencing and shaping transformation.

Leadership Highlights

➔ Roles: CXO, Design Founder, Head of Design, Director of User Experience, Head of UX, Transformation Director, Design Lead

➔ Built teams from scratch and scaled existing teams in complex and highly demanding environments

➔ Championed user experience and ensured design played a leading role in accelerating business growth and generating opportunities for innovation

➔ Worked with C-suite, senior leaders, VPs, product management, managers, practitioners and teams to ensure buy-in and adoption

➔ Established numerous north star visions and strategies

➔ Interviewed 100’s of candidates for design teams + during the course of my career to date

➔ Facilitated 100+ design thinking and design sprint workshops at HSBC, and Capco amongst others

➔ Led organisation-wide user research training at American Express

➔ Built UX career growth frameworks to help designers and researchers achieve growth in their careers

➔ Provided 1:1 mentorship and coaching to numerous designers

➔ Lecturer, Tutor, MA year 1 co-ordinator at the Royal College of Art, and Central Saint Martins College of Art and Design, University of the Arts London

➔ Speaker at numerous conferences, events and companies

Transforming the Experience.
Transforming the Team.
Transforming the Organisation.
Transforming the Business.

The examples of work have been selected to provide a snapshot of my portfolio. Due to client and employer confidentiality issues, some of the examples may be limited in detail and I can only provide a specific number of examples. However, I would be available to share my case studies and other samples of my work in more detail in a meeting or a portfolio showcase context if this would be of interest.

Previous

AMEX — User Research ↗︎